Delivery and Returns

DELIVERY

UK

COURIER

Flat Rate: £5.00 per order

United Kingdom

ROYAL MAIL, STANDARD SECOND

Weight Ranges £3.20 under 2kg

Automatically shipped with DPD courier for larger orders.

United Kingdom

USA

COURIER

Flat Rate: £35.00 per order, additional £6.00 per item

United States

EUROPE COURIER

CUSTOM CHARGES

If your parcel is being shipped to Europe please note that there will custom/VAT charges that are out of our control.

COURIER

Weight Ranges (kg)

0.00 to 2.00 - £25.00

2.01 to 5.00 - £35.00

5.01 to ∞ - £50.00

REST OF THE WORLD

COURIER

Flat Rate: £60.00 per order

Japan, Hong Kong

AVAILABILITY

If items are out of stock please get in touch for a bespoke order.

RETURNS & REFUNDS

If you are not happy with your purchase and would like a refund, please email us at info@reikokaneko.co.uk and we will help you with the return. Please let us know within 30 days if you would like a refund or if the products are damaged or faulty.

We cannot cover the cost of returning unwanted products to us, but if goods are faulty we can.

We will process any refund due to you within 7 days of the day we receive your return. We will make refunds using the same method used by you to pay for your purchase.